Support

Answers to what people actually ask. If yours is not here, write — the address is at the bottom, and a person reads it.

Where did my original video go?

It depends on where it came from, and the app says which on the conversion's row. A video you picked from Files is held in the app's own store for as long as you set under Keep originals for, and Put back restores it. A video from Photos was removed by iOS, which puts it in Recently Deleted for 30 days — open Photos and restore it there. Only you can, which is why the app cannot do it for you.

Why does my history say “could still free” instead of “freed”?

Because both copies still exist. Compressing makes a smaller file; it does not by itself take any space back, and the app refuses to claim it did. The number turns into space freed the moment you delete the original.

Why does it want access to all my photos?

To scan. With limited access the app only ever sees the videos you hand it one at a time, so it cannot rank your library or tell you what is worth compressing. Limited access also means every video is copied on import and the original cannot be removed afterwards — which is the part that actually frees space. The app works either way, and says which mode it is in.

Why is my video “already as small as it can get”?

Because it is. Some videos — screen recordings, footage already compressed once, anything short and still — are close enough to the quality limit that re-encoding would cost visible quality to save almost nothing. The app would rather tell you than waste twenty minutes proving it. Trimming it or removing its audio still saves something.

The conversion stopped on its own.

Three things stop it deliberately, and each says so: the device got too warm, the battery got low, or the app went to the background. iOS allows about 30 seconds of encoding in the background, so a long job needs the app open and the screen on. Nothing is lost — the job resumes where it stopped, at most ten seconds behind.

Can I try it before buying?

Yes, and not with a trial period. Videos up to 60 seconds are free forever, at every quality tier — not a reduced-quality demo. The purchase removes the length limit. Scanning, previewing, trimming, cropping and the history are all free at any length.

Is it a subscription?

No. It is one purchase, it does not renew, and it is Family Shareable.

Does it work without an internet connection?

Entirely. The app makes no network request of its own; the only time it needs the network is to complete or restore a purchase, because that goes through Apple.

Will it work on my iPad?

Yes — the layout uses the wider screen for a queue table and an inspector. It needs iOS or iPadOS 17.

Reporting a problem

Tell me what you did, what happened, and what you expected instead. If a specific video is involved, its length, roughly how large it is, and where it came from — Photos or Files — narrows it down faster than anything else. Your device model and iOS version help too.

Contact

support.kunin@gmail.com