Support

Most questions are answered below. If yours is not, write to support.kunin@gmail.com and say which device and iOS version you are on — it usually saves a round trip.

My Apple Watch unlock has not arrived.

The watch app unlocks with the Apple Watch Edition or with SpeedyCards Pro, bought on the iPhone or on the watch itself. Open the Shop on the watch (menu ▸ Shop) or on the iPhone and tap Restore Purchases, and check that both are signed in to the same Apple Account.

A duel link does not open the app.

Challenge links look like speedycards://duel?code=XXXXX-XXXXX. If tapping one does nothing, enter the code by hand: menu ▸ Duel ▸ Enter a code.

Does my progress follow me between devices?

Streaks and XP sync through your own iCloud, under your Apple Account, between your own devices. We cannot read it, and there is nothing to sign up for.

I bought something and it is still locked.

Open the shop and tap Restore purchases. If it is still locked, check that the device is signed in to the Apple Account that made the purchase. Purchases are Family Shareable, and Apple does not always propagate them instantly.

What is SpeedyCards Pro?

One purchase that unlocks every mode and unlimited hints and undo on iPhone, iPad and Apple Watch together; the Mac and Apple TV versions are separate apps, each with its own Pro purchase. The Apple Watch Edition is a smaller one-time purchase that unlocks the same on the watch only. Neither renews, and both are shared with your family group.

Is there anything my child could spend money on by accident?

Purchases go through Apple and require whatever authentication your device is set to ask for. If you want to remove the possibility entirely, use Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases and set In-app Purchases to Don't Allow. Everything already bought keeps working, and so does the free game.

Which languages does it speak?

English, German, French, Spanish, Italian, Brazilian Portuguese, Japanese, Korean, Greek, Ukrainian and Russian. It follows your device's language.

Does it need the internet?

No. The app works completely offline. A connection is needed only to buy or restore a purchase, because that is Apple's part of it.

Reporting a problem

Include the app version — it is on the About screen — along with your device and iOS version, and what you were doing when it happened. If it is about a particular game mode or table, saying which helps a great deal.